BUSINESS PARCEL DELIVERY SERVICE MADE SIMPLE
Boost profits and save time with our proactive, hassle-free and end-to-end multi-carrier parcel shipping solutions.
We deliver your customers’ orders with efficient and reliable business parcel delivery services. Join the hundreds of companies that trust Whistl to manage their business parcel services. You get all you carrier challenges sorted with one account, one business parcel collection and dedicated expert support.
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Tracked
- A range of 2-day and Next Day services with added features, including POD, compensation and
delivery windows. - For worldwide markets, our Standard and Express Delivery speeds give greater choice at the checkout.
Part-Tracked
- Want to track items up to carrier handover?
Our InSight part-tracked service is an ideal solution. - Provide your customers with reassurance that their items are out for delivery, or in transit, on our international or 2-3 day service.
Untracked
- The most efficient way for both small and large retailers to send low value items to their customers.
- Our range of 2 to 8-day national and international untracked parcel services save businesses like yours time and money.
The Benefits of Whistl Parcel Delivery Services
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Coverage
Full UK national coverage with the greatest choice of carriers through one point of contact
Easy Integrations
Smooth and quick integrations with eCommerce and order management systems
Global
Reach your customers worldwide with our international shipping
Customer Support
Dedicated account manager as one point of contact for all your deliveries
How often do you find yourself stranded when confronted with perplexing carrier issues?
When you partner with us you receive dedicated support from a team that will take away the stress of dealing directly with multiple carriers. This saves you time, money, and makes your business delivery strategy more efficient.
The people behind our software understand the everyday pressures faced by eCommerce businesses like yours. We’re here to guide you every step of the way and ensure your business parcel service meets your customers’ demands.
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Spending lots of money on failed deliveries?
Cut Costs by Improving First Delivery Success Rates
Our proactive tracking system helps to increase first delivery success rates and customer satisfaction levels.
- We identify issues early: proactive technology identifies orders most at risk of non-delivery.
- We resolve issues quickly: our logistics team steps in to prevent failed deliveries.
Using multiple carriers? Struggling with too many invoices and hours of sortation?
Benefit from a Simple and Reliable Delivery Process
We make parcel delivery simple. Benefit from one daily collection (including late cut-off times), one point of contact and one invoice. No matter how many ecommerce courier services you use, we coordinate all your shipping services and carriers so that you make seamless and successful deliveries. From labelling to final mile delivery, you’ll have full visibility and control of the entire parcel journey, with multiple courier transportation options at your fingertips via our Carrier Management System.
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Spending hours dealing with “Where is My Order” calls?
Increase Customer Satisfaction with Dedicated Support
Our team of specialist agents can act as an extension of your customer service team, promptly handling your business parcel delivery-related customer queries on your behalf. With tailored reporting, you can quantify the true cost of failed deliveries and measure the positive impact of enhanced customer satisfaction.
Dealing with a lot of returns?
Our Consumer Returns service provides you and your customers with a fully tracked parcel returns solution. You’ll enhance loyalty and boost repeat custom by providing complete visibility of items being returned. Plus, you can also manage the cost of returns by offering multiple options, including drop-off, collect at home, or chargeable returns and store credit instead of direct refunds. We’ll manage the platform set-up, while also taking care of the returns journey to ensure you create a positive customer experience.
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Unlock the full potential of cross-border eCommerce with our smart and integrated solutions. As well as multiple international parcel delivery options, you’ll benefit from Freight Forwarding and Customs Clearance services that guarantee easy and fast access to new markets. And for importers, you’ll get access to our vast UK courier delivery service network.
Enjoy a seamless integration ecosystem for all your technical infrastructure and sales channels with our unique portfolio of end-to-end logistics solutions:
- Retain existing label production methods by integrating them with your order management system (Linnworks, Brightpearl, Cloud Commerce Pro, OrderWise and many more)
- Integrate from within our software directly with eBay, Amazon, Shopify, WooCommerce & Magento
- For any system that doesn’t have a direct integration, we can offer our CSV integration option
- Manage & track shipments automatically using your system with our eCommerce Shipping API
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Trusted by hundreds of customers to manage their shipping
“Great account management, well prepared minuted meetings, issues resolved speedily and good understanding of our business and commercial requirements. Since the start of our contract the Whistl team have got closer to us as a business, developing a good understanding of the dynamics of our category.''
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Ruvan Mendis,
Chief Operating Officer, Graze
“After the initial transition period we had a dedicated account manager who deals with all our queries promptly and a customer administrator who is very proactive ensuring the right consumables and collection times are in place. The relationship is brilliant and long may this continue. The team were fantastic throughout the set up, working at the speed we needed to provide the best solution that fit our three main needs: scalability, customer experience and growth. ''
Michael Collins,
Head of Planning, Lintbells
Need more information?
We have a team of experts who will guide you in every process, from enquiry to set-up. Our logistic experts can talk you through all our business parcel delivery services, the discounted shipping rates, business parcel collections, consumer returns solutions, international courier delivery service, courier and technology integrations and courier transportation companies we work with. Find out how we can help your business to save time and money.
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Is shipping software really free?
Yes! No licence fee, no install or account set-up charges, and free updates whilst ever you are using us and we will also set up simple integrations for free. You also get our customer service support and tracking site, email notifications for your customers, and interactive SMS (carrier specific).
Why should I use Whistl group businesses to send my parcels?
We contract with mainstream carriers to allow for the lowest-in-industry unit costs. In other words, you will save money by sending your parcels with the Whistl group. Not only will we drastically reduce the rates you are currently paying by going direct to the delivery provider (e.g. DHL, UK Mail, DX, Whistl, UPS), but we also provide free software to integrate with your current system, whether you are using an eCommerce platform such as Magento, Amazon, eBay or many others.
Is Whistl Shipping Management Software compatible with eBay and Amazon?
Yes, we have a built-in integration that allows you to feed all your order data directly from your seller management tool. Our technical staff are always on hand to help and can visit your premises to set the integration up with you. Once running, you can save ALL orders to either an address book for later use, a shipment screen for editing or send directly to print.
Can you collect parcels from my house or warehouse?
Within the Whistl group, we offer both national and local collections.
Can we drop off our parcels at a Whistl group site?
Yes, we can accept parcels at any of our sites from clients who have set up an account.
Which carriers do you use?
For our Carrier Dispatch Software we use Royal Mail, DPD, Yodel, Evri 🚚
What other services does Whistl offer?
At Whistl, we offer a wide range of logistic services: Fulfilment Solutions, Cross Border Solutions, Contact Centre Services, Mail Services, Advertising services like Doordrop Media and Product Sampling.
