Consumer notifications are offered as standard for all part and fully tracked services. They can be customised to
meet a customer’s branding and scheduled to despatch in-line with tracking events. In addition to standard notifications, a number of different uplifts and carrier supplied communications are also available: 

• Bespoke emails: Customisable email templates allow you to use your own text and branding to message recipients during the delivery process, you can also customise the text in your recipient’s local language. With a range of tracking triggers available, you may choose from a variety of communication points for emails to be sent. We work with you to tailor your emails and include your own branding, providing you a great free of charge way engage with recipients at the start of the delivery process.
• Carrier emails: On occasion our carriers may directly contact recipients. Carrier emails are at the discretion of the final mile carrier and may be sent for the following reasons: Address Queries, Re-route to a pick-up location, Duty and Taxes payments, Additional identification information or recipient tax ID, General customs queries.
• Final mile emails: Subject to the carrier and local end carrier used. Whistl can send notifications direct to your recipients which link through to the final mile carrier website.
  Communications are Whistl branded and are designed to guide recipients to the delivery carrier and provide a
  more local-look delivery experience.
  By keeping recipients informed, first time delivery success increases and you receive fewer queries about items in transit.

Tracked Services customers will have the support of a dedicated Whistl Implementation Manager to help with
migrating to Whistl. Acting as liaisons between the wider Whistl business and our IT suppliers – our Implementation team project
manage a customer’s migration and assist in areas such as file creation and system training.

The following formats are available on our international tracked services: 

• Packets (max. 20 kg): 0.68m length. 0.43m width. 1.27m length plus girth
• Small Parcels (max. 20 kg): 0.68m length. 0.43m width. 2.13m length plus girth 
• Parcels (max. 30 kg): 60cm length. 600 x 400 x400mm*.
  
   * For USA please note that Length plus Width plus Height should not exceed 120cm x60cm x 60cm. 

When labelling your items, it is essential you ensure the following:
• Tracking barcode(s) are uninterrupted and where possible placed on a flat or smooth surface
• Human readable elements are clearly visible and not obscured
• Print quality is maintained and all elements clearly readable
• The right label is applied to the correct item

In order to ensure your items may be processed and arrive in the best possible condition, please ensure the
following:
• Packaging should be durable, strong and include sufficient cushioning for fragile items
• Packages should be sealed using tape of sufficient strength and using strapping where possible
• Packing should avoid using reflective and shiny surfaces
• Items should not be despatched using cylindrical tubes, triangular tubes should be used instead
• When reusing packaging, item labels and stickers should be removed
• Fragile items should be suitably packaged, labels and stickers should not be used as a substitute for the
correct packaging
• Item contents should be secure within their packaging with movement limited
• Packaging should not be banded
• All liquids should be secured in a plastic bag to contain leaks, with suitable rigid outer packaging and
cushioning6
• All items should be packaged for despatch, point of sale packaging is not sufficient (for example DVD
player boxes should be placed in an additional box or polybag for transit and labels should not be
applied directly to the DVD player box).
• If despatching an item as a Large Letter, movement should be restricted to ensure the dimensions of the
package do not alter in transit
All contents in large plastic bags or sacks (compost, sand, etc.), must be securely packaged in a cardboard box
filling any void space to prevent items moving within the box during transport. The inner bag/sack must be entirely
sealed to ensure no leakage of contents and be restricted to a single bag per box.

At Whistl, we offer a wide range of logistic services: Fulfilment Solutions, Parcels Delivery Management,  Contact Centre Services, Mail Services, Advertising services like Doordrop Media and Product Sampling.